RETURNS & EXCHANGES

If you wish to return a parcel or item, please notify me via email before doing so, so that I can provide assistance and be made aware of the return. Email us at truwax18@hotmail.com 

Return costs are payable by the customer unless the item has been requested for return due to fault or damage. All returned items MUST be in new, unused condition, unless requested due to fault or damage. I advise using tracked shipping to return items to me, as I cannot refund any items that have not been received if the parcel is lost.

Once a return is received I will inspect the items and issue a refund. Please note that all refunds for returns will minus the original postage cost and a 20% restocking fee to cover admin.

CANNOT accept returns after 30 days from the point of sale or on any sale items. Returns made without our knowledge will not be valid or refunded.

Sale items are NON returnable. 

DAMAGES
If an item arrives damaged or faulty I am able to offer a full refund or exchange (more on exchanges below). Any damages or faults MUST be reported within 48 hours of delivery, I cannot accept any claims after this time has passed. An image or video is fine to show damage or fault but in some rare occasions where the issue isn't obvious I may request the item to be sent back to us. This cost is covered by me once the item is proven to be faulty. I cannot issue refunds for items that have been damaged due to improper use or accidental breakage.

Depending on payment method refunds can take between 1 to 10 working days to arrive in your bank.

EXCHANGES
For damaged and faulty items I can offer an exchange to be sent out to you, as long as a replacement is in stock. A refund will be given if I am unable to replace the item. In some rare cases I may request an item back to inspect before exchanging an item. Please email me at truwax18@hotmail.com to notify me of an exchange request.

MISSING & INCORRECT PRODUCTS
On rare occasions I may miss an item or pack an incorrect one. When an item is missed I will send the missing item out to you or I will offer a gift card towards your next order to a value higher than the item missed, where an incorrect item has been included I will allow you to keep the item and offer a gift card to the value of the correct product. Please ensure all missing or incorrect item claims are made within 48 hours. Please email me at truwax18@hotmail.com 
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