FAQ's

Is There A Shipping Charge?
- Standard UK shipping cost is £4


How Do I Save Money?
- To save 15% off your order, make sure you follow my brand reps from Instagram and use their public codes to get 15% off your order!


What Is The Delivery Time For My Order?

- Our delivery times for UK orders are 3-5 working days.
Can I Cancel My Order?
- There are no cancelling of ANY orders. Once an order has been made, it is FINAL! However if you have ordered an incorrect item then email me to let me know & I shall replace it in your order.

Can I Get A Return Or Refund?
There are NO refunds or returns. All sales are final.
**ATTENTION** - If you live in a warm country or are experiencing a hot summer, please be advised that your product(s) may melt. Tru Wax is not responsible for any wax that melts.
ORDER IN HOT MONTHS AT YOUR OWN RISK!!

What Happens If I Miss My Package?
Occasionally packages are returned to us as undeliverable because they have been refused, unclaimed or the delivery address is incorrect. It is your responsibility to ensure the correct shipping address is entered and that someone is available to accept the package if required, or collect the item from the sorting office if necessary.
Questions?
If you have any questions about deliveries or any query, please don't hesitate to contact us.

You can also contact us to ask about delivery, before you place your order.
Kind Regards,
Tru Wax
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