COVID-19

As a company I will be operating as normal. However, there are some changes and delays that will now be out of our control.

 

Due to the pandemic there has been and could be delays on our ingredients and packaging due to high global demand from our suppliers. I do try to find ways around these delays but if it ultimately affects the quality of our products then I will have no choice but to wait it out. You may also see a number of items not in stock, and this is usually due to oils not being available to me at that current time from my suppliers. 

 

Delivery times have also been affected greatly. We all know Royal Mail have struggled to cope with the heavy influx on their procedures. Now in 2021 things have began to get a little better as couriers and Royal Mail have taken measures to better their services. This does not mean that customers don't experience delays from time to time. Standard delivery times in the UK are around 2 - 7 days currently. So although orders are taking the usual 2-3 working days to be delivered, some orders may take longer.

 

I will continue to do my best for my customers throughout this pandemic and I will get all orders out in a timely manner. Making sure I do what I can to prevent delays.
I will always do my best to assist each and every customer if there are delays. However I am currently unable to chase up royal mail for delayed parcels. With a wait time of 60 to 90 minutes, it's just not possible for me to do this.

 

This is a difficult time for all of us but together we can get through this and get back to a normal life.

 

Stay safe and happy melting!
Tru Wax
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